Shipping policy
Processing Time All orders are typically processed within 3–5 business days. Orders are not processed or shipped on weekends or public holidays.
Domestic Shipping (Australia) We ship to all states and territories across Australia. Shipping rates are calculated at checkout based on the size and weight of your order and your delivery location.
International Shipping We ship internationally to selected countries. International shipping rates are calculated at checkout. Please note that customs duties, taxes, and import fees may apply depending on your country and are the responsibility of the customer.
Delivery Timeframes
- Australia: 5–14 business days
- International: 7–30 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information.
Lost or Damaged Parcels If your order arrives damaged or is lost in transit, please contact us at hello@jumplabsinc.com within 7 days of the expected delivery date and we will work to resolve the issue promptly.